T&Cs

These terms and conditions apply to the use of this website at www.cassiopeiaonline.co.uk. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. if you do not accept these terms, do not use this website.

Cassiopeia's registered and trading address is at:

141 Hyndland Road
Glasgow
G12 9JA
Tel: +44 141 357 7374
E-mail: liza@cassiopeiaonline.co.uk
VAT registration number: 855118326

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received All orders for products are subject to availability. As there is a delay between the time when an order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible.

All sizes and measurements are approximate, however we do make every effort to ensure that they are as accurate as possible.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.

We reserve the right to refuse orders where product information has been mis-published including prices and promotions.

Prices are subject to change without notice. Prices are inclusive of VAT.

This site is © Cassiopeia. All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above and such use may constitute an infringement of the holders' rights.

We reserve the right to refuse to supply any individual or company.

We charge £5 for UK delivery and £10 for overseas delivery. If there are any changes to delivery charges we will contact you directly before dispatch. We will aim to dispatch your parcel within 48 hours of receiving all the information required. In the unlikely event we are unable to fulfil this timescale we will contact you directly.

All transactions will be charged in UK £ Sterling.

We take payment from your card only when we or our associates have checked your card details and confirmed stock availability. Goods are subject to availability. In the event that we are unable to supply the goods we will inform you as soon as possible. A full refund will be given where you have already paid for the goods.

In the unlikely event you are unhappy with your goods, we offer a 14-day money back guarantee. All goods must be returned unused in their original condition and packaging and with the original receipt enclosed. Please contact us directly before returning the goods. The cost of returning goods lies with you, the customer. We recommend you use a reliable carrier or send the goods registered post as Cassiopeia cannot be held responsible for goods lost or damaged during transit. Your statutory rights are not affected.

Credit to Carla Jones, Toni Cochrane and Michael Murray. Site photography – Carla Jones and Toni Cochrane.

Privacy policy

Cassiopeia values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties. As described in this policy, we do, however, share your information with our affiliates and under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.

This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, you can always contact Cassiopeia.

If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. You may exercise your choices about how we collect and use your information at any time.

What kind of information does cassiopeiaonline.co.uk collect?
When you visit, register or order products or services on cassiopeiaonline.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

How does cassiopeiaonline.co.uk use my information?
Cassiopeia will not share your information with third parties for marketing purposes. Please be aware that if we are requested, by the police or any other regulatory or government authority investigating suspected illegal activities, to provide your information and/or use your information, we are entitled to do so.

How do I access my information and how do I change or delete my information?
You can review, change or delete certain personal information related to your use of our online sites (e.g: name and contact information). To change your personal information, please contact us by e-mail: liza@cassiopeiaonline.co.uk or write to us at 141 Hyndland Road, Glasgow G12 9JA, United Kingdom. Please note that any requests to update your personal information may take up to ten days for your e-mail request and 6-8 weeks to process your postal mail request.

How do I exercise my choices about receiving promotional communications?
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or our affiliated brands, or if you do not want us to use your information to enhance your shopping experience, please let us know by email: liza@cassiopeiaonline.co.uk or write to us at 141 Hyndland Road, Glasgow, G12 9JA, United Kingdom. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 10 days to process your e-mail request, and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from Cassiopeia.

Please also note that when you purchase from us, we will continue to confirm your order by e-mail. In addition, we may also need to contact you via phone, e-mail or postal mail with other questions regarding your order.

What are cookies? How does Cassiopeiaonline.co.uk use cookies on its site?
A cookie is a small data file that websites often store on your computers hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages of the sites youve visited. We use cookies but do not store personally identifiable information in your cookie.

We may use cookies in order to improve your shopping experience. Cookies enable us to keep track of your order as you shop on our site.

Through our use of cookies, we also track and maintain the identity of the website you visited immediately prior to visiting our website. We do not otherwise track any information about your use of other websites.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognize you as a registered user, which allows you to access your account information. To change your privacy settings to "Medium" Select "Internet Options" from the "Tools" Menu. Click the "Privacy" Tab. Set the Privacy Slider to "Medium." Click "OK."

To override your current cookie handling practices for individual sites: Select "Internet Options" from the "Tools" Menu. Click on the "Edit" button in the "Override cookie handling for individual websites" section. This will open the "Per Site Privacy Actions" dialogue box. Type "www.cassiopeiaonline.co.uk" in the "Address of Website" box. Click the "Allow" button. Click the "OK" button, then close the "Per Site Privacy Actions" dialogue box. Click the "OK" button to close the "Internet Options" dialogue box and apply your changes. Is my information secure? Protecting your credit card and order information is important to us. We use Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet. SSL is the gold standard in Internet encryption technology, which means it is a highly sophisticated method of scrambling data as it travels from your computer to our websites servers.

Some versions of browsers and some firewalls dont permit communication through secure servers like the ones we use to process orders at cocoribbon.com. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https".

If your browser or firewall doesn't support SSL, you will not be able to connect to the server, which means you wont be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please print our order form and place your order by phone at +44 (0) 141 357 7374.

Effective August 10, 2009